DHAKA: Energy firm Npower has confirmed it is cutting 2,400 jobs in the UK after losing 351,000 customers in 2015.

The ‘big six’ energy firm has been plagued by customer complaints over billing and in December was fined, by the energy industry’s regulator, a record £26m for those problems, reports the BBC.

Npower lost €137m last year, compared with €227m profit in 2014.

Its parent company, Germany’s RWE, warned that billing issues at Npower would continue throughout 2016.

Npower said the job losses would be among both its directly employed staff and contractors.

It currently employs 11,500 people in the UK, of which 6,668 are full time posts.

Npower described its annual results as ‘extremely disappointing’ and announced the start of a two-year program to ‘simplify its business processes’.

BDST: 1532 HRS, MAR 08, 2016
RR