DHAKA: Robi, one of the largest telecom service providers of the country, refuted a news report regarding a mobile SIM being used to access a mobile money account by a third party.

Robi clarified the matter in a press release issued on Tuesday (May 24).

The release said: “Our attention has been drawn to a news report regarding a mobile SIM being used to access a mobile money account by a third party”.

“We would like to clarify that, if a subscriber has a mobile money wallet and if that SIM is replaced then the mobile banking account/wallet is automatically made inactive/frozen.”

In that case, the subscriber needs to re-activate their account by contacting the respective mobile money provider. In addition, the use of mobile money service requires a secret password or PIN.

In the reported incident, unless all above controls have failed and the PIN has been compromised, it is not possible to access the mobile money account of a subscriber by a third party.

According to the release, the biometric verification of SIMs of all subscribers is in progress and it is mandatory for biometric re-verification when it comes to SIM replacement as well.

“It’s worthwhile to mention that it is with the help of our agents that the police could arrest two suspected persons,” the release added.

BDST: 2112 HRS, MAY 24, 2016
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